Standard products
14-day return window
Standard products may be returned within 14 days after receipt if they are unused and undamaged.
Returns
Returns and issue policy
Contact support before sending anything back so the order, the item condition and the reason for the return can be reviewed first.
Custom products
Made-to-order items
Custom-made or personalized 3D prints cannot be returned unless they arrived damaged, defective or different from what was agreed.
Before sending a return
Contact support first
Customers must contact support before sending anything back. Send your order reference, a short explanation and photos if needed to support.printygo@gmail.com.
Return shipping
Who pays the return costs
Return shipping costs are paid by the customer unless the item arrived damaged, defective or incorrect.
Summary
Quick overview
- Standard products may be returned within 14 days after receipt if unused and undamaged.
- Customers must contact support before sending anything back.
- Custom-made or personalized 3D prints cannot be returned unless damaged, defective or different from what was agreed.
- Return shipping costs are paid by the customer unless the item arrived damaged, defective or incorrect.